Love's Travel Stops & Country Stores SAP Sr. Business Analyst- FICO in Oklahoma City, Oklahoma

Req ID: 82964

BASIC PURPOSE : Responsibility for the optimization of processes throughout their lifecycles from Analysis thru Design, Implementation, Execution and Innovation. Support SAP and various ancillary systems related to a business area.


  • Support the SAP FICO implementation, reviewing ticket backlog, prioritizing issues and working them to resolution

  • Help implement SAP improvement projects as required

  • Perform analysis to gather requirements for integration with new SAP modules (MM, SD, HCM, BW/BI, PM and FSCM)

  • Drive system remediation projects to completion

  • Quickly understand business needs and translate that understanding into a form that leads to the creation and/or composition of better process, organizational and/or technology solutions in line with best practices and standards

  • Learn the ins and outs of the existing solutions and identify potential improvement opportunities for system integrations

  • Responsible for the configuration and ownership of Love’s implementation for their functional area (FICO, PS and BPC)

  • Elicit and effectively communicate internal and external customer requirements for system and process changes

  • Analyze and document as-is process and complete supporting documentation, including process diagrams

  • Discover process gaps

  • Establish process performance measurements to be able to constantly monitor, control and report end-to-end process performance

  • Contribute to process community

  • Develop and maintain best process management approach for Business and IT

  • Define, document and communicate future state solutions

  • Perform feasibility studies/solution reviews and make appropriate recommendations

  • Understand and ensure that quality standards are met

  • Oversee development and maintenance of documentation (test scripts, specs, etc) in Solution Manager

  • Understand the supported line of business from end-to-end and its impact on other business areas

  • Understand and follow project life cycle and solution development life cycle methodology

  • Knows help desk procedures

  • Understands business/IT Integration principles

  • Creates functional specifications and delivers them to developers/engineers when unable to handle changes with configuration

  • Performs unit testing and integration testing of software changes

  • Communicates process and system changes to continuous education team

  • Assists with UAT

  • Coordinates new SAP releases with business process owners, super users, developers and basis team

  • Troubleshoot configuration problems, research OSS notes, creates OSS notes

  • Perform updates to training tools and knowledge warehouse as needed

  • Assists in development

  • Monitors metrics around SAP Tier 1 support

  • Extensive functional and technical knowledge for troubleshooting issues to determine whether process, ABAP or configuration changes are needed

  • Other duties assigned as needed


  • Education:

  • Bachelor’s Degree required

  • Experience:

  • 7-10+ years directly related experience designing, implementing, and supporting SAP Financials solutions

  • Prefer 3+ Full Lifecycle Implementations


  • Skills:

  • Knowledge of SAP ECC 6.0, Business Intelligence, BOBJ, BPC, data warehousing, application and design integration, SOA, Microsoft.Net, ABAP, web services and workflow/process automation

  • Strong Problem assessment/analytical skills

  • Capable of thinking of the big picture and sorting through an ambiguous environment

  • Ability to work within resource and time constraints

  • Ability to manage 100+ emails per day

  • Ability to manage numerous competing demands in an extremely high stress environment

  • Ability to manage 3rd party software products bolt on to SAP

  • Excellent verbal and written communication skills

  • Knowledge of Microsoft Office

  • Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping

  • Occasional lifting up to 25 pounds

  • Manual dexterity sufficient to operate a computer keyboard and calculator

  • Requires normal range of hearing and vision

Job Function(s): Information Technology

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.