The Hertz Corporation Receivables Account Specialist in Oklahoma City, Oklahoma
The Accounts Receivable Specialist is responsible for managing all aspects of an assigned portfolio of accounts from time of billing until the receivable is cleared. Your interactions with your accounts in your collection capacity will be a combination of obtaining firm payment information while maintaining a strong relationship with the customer. Collection procedures have been developed to provide a systematic process of dealing with delinquent accounts while also retaining our customer’s loyalty. You will work closely with the Hertz Sales team in addressing sensitive issues with the account, such as possible suspension due to non-payment. You must have the ability to discern accounts with cash flow issues in order to minimize revenue exposure. Your communication skills are critical to your effectiveness in obtaining resolution of your accounts.
Main Job Tasks and Responsibilities
Conduct account research and analysis to ensure timely payment resolution.
Develop a systematic approach for account reviews and collection calls.
Meet or exceed individual cash targets and call volumes as assigned on a monthly and quarterly basis.
Maintain an accurate aging report.
Identify and execute necessary accounts receivable clearing adjustments.
Interact with both internal and external customers to resolve outstanding issues in a professional manner.
Utilize root-cause analysis skills to uncover and resolve processes that prevent payments from being received within terms.
Maintain accurate and complete documentation of all collection activity.
Provide weekly updates to management on past due accounts and aging trends.
Participate and provide feedback in monthly status updates with respective Hertz Sales Representatives on customer payment performance.
Escalate accounts where financial instability is apparent.
Coordinate with other Hertz departments when billing errors are discovered to create solutions to resolve future mistakes.
Investigate and resolve customer inquiries within 24 hours to maintain strong customer service relationships.
Other duties as assigned by supervisor/manager.
- Associates degree in business or accounting. Bachelor's Degree preferred
- A minimum of 3 Years Credit and Collection experience.
Intermediate working knowledge with Microsoft Word and Excel (pivot tables, macros, v: lookups).
Basic working knowledge of Microsoft Access.
Strong negotiation skills.
Excellent verbal and written communication skills.
Excellent customer service and telephone skills/experience.
Excellent organizational skills and ability to handle multiple tasks.
Must be able to work well with others.
Attention to detail and accuracy.
Must have a strong sense of urgency and be self-motivated for success.
Must be an independent worker and able to perform at a high level with minimal supervision.
Criminal background check due to access to Personal identifiable Data (PID)
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 149516
# Positions 1
Division OKC - Administrative Center
Position Type Regular Full Time