CACI International Field Services Technician in Oklahoma City, Oklahoma

Job Description

What You’ll Get to Do:

At CACI, we are thrilled to open our new Shared Services Center (SSC) in Oklahoma City, OK! Our SSC will be home to hundreds of CACI team members working in critical corporate functions, such as Finance and Accounting, Information Systems, Contracts, Procurement, Security and Human Resources.

As the Field Service Technician, you are responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.

More About the Role:

  • Image, configure, and ship desktops and laptops to remote employees.

  • Safeguard computer data during all support transactions.

  • Troubleshoot hardware and software issues for remote employees.

  • Troubleshoot network and application access issues including authentication and VPN. Engage additional support teams as appropriate.

  • Follow customer service best practices during phone and email communications while following information security policies.

  • Effectively document support procedures.

  • Document support notes and progress in incident management system.

  • Adhere to established service level agreements (SLA).

  • Train junior staff and provide technical guidance for the service desk as appropriate.

  • Maintain network printers and scanners.

  • Support mobile devices such as iPads and iPhones.

  • Provision and maintain office phones and voicemail.

  • Maintain network wiring, LAN switches, and UPS devices.

  • Troubleshoot LAN issues and work with network engineers to resolve.

  • Troubleshoot telephony issues and work with telecommunication engineers and vendors to resolve.

  • Maintain facility security systems in collaboration with Security personnel.

You'll Bring These Qualifications:

  • Typically has a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.

  • Proficiency with Windows 10 operating system

  • Proficiency with Dell laptops and desktops

  • Proficiency with computer hardware components

  • Excellent verbal and written communication skills

These Qualifications Would be Nice to Have:

Prior experience working in a shared service environment highly preferred

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

SSC ISOK

Job Location

US-Oklahoma City-OK-OKLAHOMA CITY

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.