Mercy Concierge - 16 Hours Per Week! in Oklahoma City, Oklahoma

Overview

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Act as a liaison between co-workers, patients and visitors and provide assistance and support for all who enter into Mercy. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

  • Greet patients, family members, physicians, nurses, and the public in a professional, courteous, and friendly manner.

  • Demonstrates effective verbal and written communication skills.

  • Comply with departmental policies and procedures

  • Maintenance of environment to ensure safety and comfort of patients and visitors.

  • When needed, provide clerical support to nursing and/or registration staff.

  • Provides daily pick-ups and deliveries of Mercy patients, visitors, and staff at designated locations within the health center complex.

  • Maintains radio communication with pick-up sites at all times.

  • Performs other duties as assigned.

  • Mercy Market Store duties as assigned

Qualifications:

We’re all unique pieces of a puzzle at Mercy, connected together to create a beautiful picture of health. And being the perfect fit for your role requires a specific set of qualifications that you’ll bring with you:

Education: High School Graduate or equivalent.

Licensure: Valid Drivers License

Experience: Previous customer service experience, preferably in a healthcare environment

Other: Good communication skills, good computer skills. Knowledge of basic medical technology. Able to multi-task. Must show initiative, take ownership and be able to resolve issues. Must be proactive, team oriented, empathetic, and patient. Must be able to remain positive under stress. Must be able to evaluate and interpret appropriate information needed to identify each patient's requirement relative to specific need.

Preferred Education: Some college preferred.

Preferred Experience: Previous hospital experience.

Preferred Other: Computer skills & medical terminology

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Requisition ID 2018-770843

Category Support Services

Position Type Part Time

Shift(s) Days, Holidays, Varies/Rotating

Department Patient Exper-Nursing Adm

Location US-OK-Oklahoma City

EEO/AA/Minorities/Females/Disabled/Veterans