Telephone & Data Systems ACCOUNT MANAGER / SR Account Manager in Choctaw, Oklahoma
The Account Manager is a solution seller by identifying opportunities to leverage TDS’ full complement of solutions and technology offerings which encompass, hosted and premise based VoIP solutions, managed services, and web security. As a business-to-business sales professional, the Account Executive is responsible and accountable for developing new business opportunities and retaining and growing an existing customer base.
Our sales force focuses on uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Once sold, the Account Executive manages the existing customer base and is responsible for the overall care, growth and retention of those customers. Consistent new business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.
PLEASE NOTE: This position can be hired at either an Account Manager or Sr. Account Manager based on business needs.
TDS was voted one of 2017 Best Places to Work by Madison Magazine!!
TDS Telecommunications LLC (TDS Telecom/TDS®) is the seventh largest local exchange telephone company in the U.S. with 1.2 million connections to high-speed internet, phone, and TV entertainment services in nearly 900 rural, suburban, and metropolitan communities. TDS, a growing force in the cable industry, operates BendBroadband, which is part of TDS Broadband Service LLC. For residential customers, TDS deploys up to 1Gig internet access, IPTV service (TDS TV), cable TV options, and traditional wireline services. For businesses, TDS offers advanced communications solutions, including: VoIP (managedIP Hosted voice), high-speed internet, fiber optics, data networking, and hosted-managed services. Visit tdstelecom.com or tdsbusiness.com.
Manage existing agent/indirect channel account base. Meet or exceed the sales and revenue growth goals for services and business systems. Make regular contact with the existing account base and agents including proactive customer contact calls and/or personal visits to uncover sales opportunities. Serve as the resource for sales negotiation with existing accounts. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision. Actively manage the existing base to ensure we retain and grow these account in the future. Provide education on the industry, technology and TDS products and services.
Monitor contract expiration dates and take a proactive role in contract renewals including responding to RFPs. For win-back orders contact customers and agents with the early termination charges and answer any questions. Manage the retention of the customer base.
Take the shared lead role with the indirect channel to manage customer relationship with named accounts. Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current book of business through the Business Sales Reporting (BSR) program.
Submit all MACD to existing customer/agent accounts, renews existing/agent business customers.
Develop an annual tactical customer growth and retention plan with the indirect channel managers/agents to meet the quarterly and annual goals. Craft and implement a personal action plan. Report activity and monitor progress on a weekly, monthly, quarterly and annual basis. Meet regularly with supervisor to review overall achievement of goals and address gaps.
2+ years inside OR outside sales experience.
1+ years of experience in successful prospecting and generating leads through cold calling.
Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
Access to cell phone.
Previous Telecommunications experience.
Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.
Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.
Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
Well organized, good time management skills, ability to multi-task and close attention to detail.
Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.
Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.
Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.
Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.
History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.
Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
Ability to work effectively with customers at “C” and other levels of management.
Confidence coupled with necessary empathy to quickly set any customer at ease.
Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.
Ability to work independently or interdependently based upon the circumstances.
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
Requisition ID: 2018-12461
External Company Name: Telephone and Data Systems Inc.
External Company URL: www.tdsinc.com